At Purchase-Software.com we take pride in delivering all our customers, whether you buy a physical product or download a digital one, a fast and smooth experience. Below you can read our shipping policy, where we will cover estimated delivery times, shipping costs and how both physical shipments and digital downloads are handled.
Shipping for Physical Products
Processing & Delivery Time:
After you place an order for a physical item, we begin preparing it right away. Orders are processed within 0-1 business days, and your item will ship shortly thereafter. We process orders as quickly as possible to get your product to you right away, depending on your location! Slight shipping delays can also occur depending on the geographic location of your order, your local postal service, or other extenuating circumstances (such as weather or customs checks for international orders).
We will send you an email with your order tracking number as soon as your item has been shipped. You can follow your shipment live and without worry as we follow our shipping partner closely to ensure fast deliveries.
Shipping Cost:
We provide free shipping on all our products by physical. There is no shipping cost, no matter which country you are from. If you are a customer from domestically or internationally, your shipping cost will not add to your product buying fee.
Shipping Methods & Carriers:
All the items of the store are shipped by our trusted carriers. Depending on your location and the nature of theora of carriers can be used in order to deliver your goods at the earliest possible time. While shipping is completely free, we don’t compromise in the quality of our delivery service.
Delivery Locations:
We ship our physical product to every corner of the earth. We’re ready to send you products no matter where you live. We understand that if you live in the most remote part of the earth, the delivery times may vary a little bit, so our team always do their best to make sure order is reached in time.
International Shipping & Customs:
Any imports outside of the EEA are subject to customs processing, and we always try to minimise the time necessary for this, but please be aware that we are not responsible for the length of the clearance. If any custom duties or import taxes become necessary, those are always covered by the customer. However, most of our products don’t require any custom fees. In case those appear, you will be informed by your local customs office.
Shipping for Digital Products
Instant Delivery:
Delivery for digital products occur immediately. Within moments of making your payment, you will receive an order confirmation email with a link to download or a link to your account on our platform with instructions for how to access your product. You won’t have to wait to enjoy your digital products.
Shipping Cost for Digital Products:
Because your new purchase is in a form of digital download, there will be no shipping charge as it will be delivered virtually. You can start downloading your product as soon as it is ready and there are zero per cent access fees for your digital
How to Access Digital Downloads:
When your purchase has been fully processed, we will send you an email that contains a link or directions on how to download your software product. You will also be able to login to your account to re-download your product at any time.
Order Tracking & Updates
For physical orders, once the item is dispatched, we will send you an email with the tracking details, so you would be able to track the shipment and estimate its arrival date. If you have any questions regarding your order, please contact us and we would happy to update you and answer your questions.
Damaged, Defective, or Incorrect Items
We request that you inspect your order upon receipt to ensure everything arrived the way you expected. If for some reason you received something damaged, defective or other wise problematic, please let us know at [email protected] and we will send a replacement, exchange or refund immediately. We care about your satisfaction and will work rapidly to resolve any issues.
Lost or Delayed Shipments
Although we try to ensure prompt delivery of your purchases, there may be some delay due to circumstances beyond our control such as bad weather, delivery backlog, postal service disruption etc. If your order has been delayed more than the estimated time of delivery, kindly contact us and we will get in touch with our courier partners to investigate. If a shipment is lost, we would send another unit or do a refund per your preference.
Exchanges for Physical Products
If you would like to exchange a product for sizing, colour, or other preferences, the quickest way to accomplish this is to place a return (in accordance with our return policy and guidelines) for the original item, and place a new order for your preferred product. Once we have received and approved your return, you may then complete the new purchase to ensure a fast and smooth exchange.
Customer Support for Shipping Issues
In case of any trouble with shipping of your purchased product, either physical or digital, if you want to know something about delivery times, tracking, how to download the product, please contact us on [email protected]. Our support team is eager to help you with any problems you might have, and to give you a comfortable shopping experience from the beginning to the end.